FAQ and Testimonials

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Frequently Asked Questions

As a nanny agency owner servicing areas in Surrey, London and Middlesex, I spend my day speaking with busy parents.

Whether I’m talking to a single mum who needs support to collect her 5 year old from school in the afternoons, or a busy working family who need some help looking after their children, their questions are often the same.

Their primary need is to arrange quality care for their children, and it’s my mission to ensure Richmond Nannies does our best to bring peace of mind.

Here I’ve put together a few frequently asked questions by both parents and nannies. But of course, if I can assist you with a specific enquiry, or if you would simply like to have a conversation to discuss your needs, please do get in touch.

Types of Childcare we Offer

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A live-out nanny or daily nanny can work up to 10 hours a day, from Monday to Friday.

Duties include:

  • Bathing, dressing and preparing nutritious meals for the children.
  • Washing, ironing and organising the children’s clothes.
  • General organising of children’s belongings.
  • Ensuring toys are clean and safe.
  • Keeping play areas tidy.
  • Organising play dates, attending playgroups, classes and other social events.
  • Furthering the children’s development through play.
  • Providing activities such as creative arts and crafts, singing, reading and other learning opportunities.

A nanny is not expected to do any heavy housework or chores not related to the children. If you need your nanny to perform extra duties you may consider a Nanny Housekeeper.

A live-out nanny or daily nanny can work up to 10 hours a day, from Monday to Friday.

Duties include:

  • Bathing, dressing and preparing nutritious meals for the children.
  • Washing, ironing and organising the children’s clothes.
  • General organising of children’s belongings.
  • Ensuring toys are clean and safe.
  • Keeping play areas tidy.
  • Organising play dates, attending playgroups, classes and other social events.
  • Furthering the children’s development through play.
  • Providing activities such as creative arts and crafts, singing, reading and other learning opportunities.

A nanny is not expected to do any heavy housework or chores not related to the children. If you need your nanny to perform extra duties you may consider a Nanny Housekeeper.

Live-in nannies usually work between 10 to 12 hours per day, five days a week.
 
Two nights babysitting usually between Monday to Thursday, it can also be included in their salary.
 
A live-in may work longer hours or an extra day shift for a higher salary.
A live-in nanny is expected to undertake all nursery duties relating to the children. For example, bathing, dressing and preparing meals.
 
A live-in nanny is also expected to wash, iron and orbiter the children’s clothes and belongings. They will keep the toys clean and safe and tidy away at the end of the day. The live-in nanny will also make sure that the children in their care are active and social, by organising play dates, attending classes and taking children on outings.
 
Your live-in nanny is not expected to do any heavy housework or chores not related to the children. If you need your nanny to perform extra duties you may consider a Nanny Housekeeper.
A mother’s help will be able to help with both childcare and housekeeping, usually in a support role to the parents, as they have limited experience.
 
Their duties would include cleaning, general household and laundry duties, helping with the children, often with a parent around, babysitting, driving duties, school run, light cooking and food preparation.
A nanny / housekeeper is a child friendly housekeeper, who in addition to the typical housekeepers duties, which will include housekeeping, cleaning, vacuuming, mopping, washing and ironing, can provide some childcare assistance.
A maternity nurse will live with your family and provide you with invaluable support and knowledge from the time you arrive home with your new baby for normally 6-12 weeks by which time a good routine will have been established.
 
Maternity nurses help with feeds; support your preference of breastfeeding, bottle-feeding or combined feeding. They can offer advice if requested. The maternity nurse is responsible for keeping all the baby’s bottles clean and sterilised, bathing your baby or teaching you how to bathe your baby. They will settle, or teach you how to settle your baby. They will keep all the baby’s laundry up to date.
A maternity nanny will complete the same role as the maternity nurse; however they may have less experience. Maternity nannies are a great choice for mother’s who have older children and need help with them as well as the baby.
 
The terms maternity nanny and maternity nurse are interchangeable. Either way they should have at least three-five years experience with newborns and hold a current paediatric first aid certificate.
 
Some maternity nannies have specific qualifications, completed the MNT course or possess some form of childcare qualification.
 
Some maternity nannies may be qualified paediatric nurses as well.
 
You can hire a less experienced nanny if you just need an extra pair of hands.
Typically a night nanny candidate will help establish a good sleep routine. A night nanny has a special knowledge of caring for babies from new born up to 1 year. They will arrive at your home in the evening and take care of all your baby’s needs throughout the night.
 
The night nanny will deal with all aspects of care for the baby and work to any of the preferences the client has with regards to sleeping and feeding. Also included in their duties would be
  • changing nappies 
  • settling the baby
  • Night feeds
  • Preparing and sterilising bottles
  • Dressing and preparing the baby in the morning
A night nanny is not usually responsible for any cleaning or laundry.

Nannies who are available at short notice to assist with your emergency childcare needs.

Nanny share is when two families share a nanny, in one or both homes, agree the terms of employment between them and share the costs.

Babysitters are typically nannies registered with us that are looking to undertake extra hours. These child carers will look after your children in your own home or a venue organised by you – I.e.  a hotel. They will care for your children whilst you are out for the evening.
 
For regular commitments and repeat business we will always endeavour to provide you with the same sitter. In addition we recommend that small children meet their carer prior to the assignment. Our babysitters charge a minimum of 4 hours per session.

FAQs

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A nanny is a professional childcarer who works in your home, caring for your child or children.

There are many advantages to employing a nanny including

– Your child or children can form a close, one-to-one relationship with their carer in your own home and has their own toys, books, food and so on, close at hand.

– You have a high degree of control over your child’s routine, diet, activities and play environment.

– Nannies can offer more flexible hours than some other forms of childcare, including evening babysitting, looking after your child when your away, or even going with you on holiday.

– You and your child don’t need to travel to the childcare setting.

– Your child is cared for in their own community and can easily take part in local clubs and activities.

– They can care for poorly children at home, and can offer extra support to you specific to the child’s needs.

A nanny is a professional childcarer who works in your home, caring for your child or children.

There are many advantages to employing a nanny including

Individual Care – Your child or children can form a close, one-to-one relationship with their carer in your own home and has their own toys, books, food and so on, close at hand.

Childs Wellbeing – You have a high degree of control over your child’s routine, diet, activities and play environment.

–  Flexibility – Nannies can offer more flexible hours than some other forms of childcare, including evening babysitting, looking after your child when your away, or even going with you on holiday.

Cost Effective – The cost of a nanny is not dependent on the number of children. So for 2 or more children having a nanny is a very cost-effective solution.

Your Surroundings – Your child is cared for in their own community and can easily take part in local clubs and activities.

Not having to miss work due to sickness – They can care for poorly children at home, and can offer extra support to you specific to the child’s needs.

Start early, some parents are lucky enough to find the right nanny almost straight away.

The process from registering to hiring a nanny can take upto 8 weeks, this allows the time for the nanny agency to advertise the nanny position, interview the nannies, have a trial day and usually the nanny will need to give 4 to 6 weeks notice. It also gives your child plenty of time to settle in with their new carer, so it’s wise to start looking early.

Nannies are employed by you directly to care for your children. This means that you will become their employer and be responsible for their tax, national insurance contributions, as well as their holiday, sickness, pension and any maternity pay. You will also need to have the correct types of insurance, including employers liability insurance.

Having a properly written and signed nanny contract is vital and forms part of your responsibility as an employer. You and your nanny should spend time reading the contract together carefully before signing.

Nannytax and Nannypaye provide payroll and contracts.

We have a large network of nannies enlisted with us, what that means is we are not only able to find one for you but also one that most likely suits your needs.

Ultimately, there is no guarantee – but we will do our absolute best to make you happy.

I can give you a pay rate guide, this is a guide only and the rate is something to be negotiated with your nanny. Please be aware that like any other provider, your nanny will set their rate according to factors such as qualifications obtained, years of experience and requirements of the position, like how many hours they work and so on.

Nanny Pay Guidelines

To give you an idea of how much a nanny costs to employ, please read these guidelines. The nanny’s tax and national Insurance are the responsibility of the family. Please let us know if you require help and advice.

Live out daily nanny
£350 – £750 gross per week.

Part-time housekeeper
£11 + gross per hour

Live in nanny (plus room, bills and food)
£350 – £650 gross per week

Babysitter
£10+ per hour

Nanny daily rate
£90 – £150 gross per 10 hour day I.e 3 days per week

Temporary nanny
£10+ per hour self-employed short term contract

Part – time nanny
£10+ per hour.

Maternity nanny
£18.00+ per hour (tend to be self employed)

Before and after school care / holiday nanny
(Part time) £10+

Housekeeper- full time live out
£350 – £650 gross per 8 hour day

Mother’s help
£9+ per hour

As well as the nanny’s tax and national insurance (to make her Gross salary) you may need to pay Employers National Insurance Contributions. This will vary depending on the nanny’s salary, but if you pay your nanny more than £160 per week, Employers NI will be due. 

For a handy calculator, check out www.nannypaye.co.uk

If your nanny uses her own car for work, you will need to pay her a mileage allowance. This is not for their commute to work, just journeys they undertakes as part of their duties, eg the school run, clubs and activities. The AA recommend 45ppm. 

Any day to day costs the nanny will have, e.g. toddler group admission, light household shopping, swimming etc, should either be reimbursed or a kitty provided for the nanny to use.

When you employ a nanny for your family, you should draw up and have both parties in agreement to the terms of employment. At times, it may occur that your nanny falls ill or is unable to work (just as it happens in all other work forces)

Your nanny should give you as much notice as possible if they are unable to attend, and you should communicate clearly with your nanny so they are aware of your needs and expectations. if you do find yourself in need of a temporary backup nanny, you’re welcome to get in touch.

All qualified and experienced nannies should follow and adapt to the family’s lifestyle, communicate clearly with your nanny.

Many of our clients are first time parents. The thought of having a stranger in your home, caring for your child can be very daughting however what we have found is that when the right nanny is placed in your home, these feelings can quickly dissipate.

A great nanny will make you feel at ease, will provide you with confidence and will act as an extension of your family. Attachments to nannies can grow quite quickly and we have had many of our families comment on the fact that they don’t know how they ever did it all without their nanny.

Here at Richmond Nannies we only register the very best nannies. We require all applicants to provide us with a minimum of 2 recent professional references – which we verify ourselves. We also require applicants to have a current Enhanced DBS Check on the Update Service, as well as a 12-hour Paediatric First Aid certificate.

The majority of our nannies will have at least 2 years’ professional childcare experience. We also register junior nannies, who may have slightly less experience, on the merits of their application, strength at interview, and their references. We interview our nannies thoroughly and face to face and check all their documents.

Many of our clients are first time parents. The thought of having a stranger in your home, caring for your child can be very daughting however what we have found is that when the right nanny is placed in your home, these feelings can quickly dissipate.

A great nanny will make you feel at ease, will provide you with confidence and will act as an extension of your family. Attachments can grow quite quickly and we have had many of our families comment on the fact that they don’t know how they ever did it all without their nanny.

Our goal is to provide you with as many opportunities to find the nest possible candidates for your family. We usually shortlist a minimum of 3 candidates for a family to meet with (and up to 5). Whilst we do not want to overburden families with too many candidates, we prefer not to set limits on the number of suitable candidates we send your way.

Testimonials

Briony was extremely professional, I highly recommend Richmond Nannies, we now have a lovely nanny that the kids love, she organises lots of activities and her cooking they rave about! A wonderful addition to our family – Claire F

A friend recommended Richmond Nannies to me as we were looking for a new nanny for our family. The service was very professional and Briony was extremely responsive and efficient. A great service that I have now recommended to others! – Lucy S

It has been so seamless working with Briony from Richmond Nannies to find a new nanny for our family.  She listened carefully to what we wanted and matched us quickly with some excellent candidates, helping us every step of the way. We are so thrilled to welcome our new nanny into our lives, she has settled in so well and is exactly what we were looking for. – Beth R

Briony was professional, helpful and friendly. Most importantly she made the daunting task of finding someone to look after our children a stress-free experience. I would highly recommend her to anyone particularly those who are finding a nanny for the first time. – Susan W

We were looking for a nanny at the height of the corona virus crisis as I was returning to work after maternity leave. Our situation was a bit complicated to begin with but Covid-19 meant it was even harder to find the right nanny for our circumstance.  Briony was excellent to work with. She was wonderfully professional – taking the time to really listen to our family’s needs, sourcing excellent candidates and ensuring we were happy with her services. I can’t recommend her highly enough and wouldn’t hesitate to work with her again myself – Helena S